This is awesome. So many things to learn/observe from this one short clip. Thanks to Chris Young for sending it to me. Just a few things: Initial escalation, pre-contact psychology, lack of any form of de-escalation (it could be argued that ignoring her was a de-escalation attempt but instead was a challenge to her), bystander effect, complete lack of awareness of Pre-Contact Indicators, lack of situational awareness, fear management, arousal control, and lots more...Enjoy the learning... :-)
Click here to watch
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